Direct Dealer Services
Finance & Insurance Training
In today’s ever increasing competitive environment the Finance & Insurance department is crucial to every dealers financial success. Every dealer needs a professional and well trained Finance & Insurance Manager. Customer satisfaction, customer retention, legal compliance, full product disclosure, store profitability, and maintaining a good relationship with all lenders, are all the responsibility of your Finance & Insurance department.
Today more than ever Finance & Insurance compliance is your roadmap to whether or not you stay in business! Your Finance & Insurance practices are coming under scrutiny. Independent dealers are especially vulnerable- with the new kid in town “CFPB” Consumer Financial Protection Bureau. Your business matters and thrives on your Finance & Insurance department doing business the right way- if your lenders detects foul play they have no choice but to stop doing business with you! Lenders will not tolerate shady business practices and or any sort of indication that your Finance & Insurance manager may have treated a customer unfair stepped over the line or over charged one product or the other. Don’t let a feisty attorney get the best of you.
For the last 23 years, Direct Dealer Services has provided its dealer partners with training that supports the ever increasing demands for qualified, ethical, and diligent Finance Managers. Our associates provide one on one product training on an ongoing basis. We also provide our dealer partners with a variety of in-depth Finance & Insurance training courses, both off site and on-line at deeply discounted pricing to our partners. Your Finance & Insurance manager will learn comprehensive selling skills, how to meet and greet, legal compliance, full customer disclosure, menu selling, product knowledge, clean paperwork packaging, overcoming customer objections, the psychology of the deal, relationships between your sales, F&I, and accounting departments.
When is the last time your Finance & Insurance manager attended Finance & Insurance Training? Don’t let your Finance & Insurance manager fail or deter you from being successful – train them the right way the first time out with help from your partner – Direct Dealer Services!
Finance & Income development
For our Franchised or larger dealer partners Direct Dealer Services has associates who are experts in Finance & Income development. We know our clients’ businesses inside and out, and we understand the factors that drive your customers’ behaviors. As a result, our income development professionals are uniquely equipped to identify areas of opportunity in your business, and then work closely with you to implement training programs, consumer protection products, and software solutions designed to maximize operational efficiencies and enhance customer service at every turn and maximize every dollar of profit!
F&I Evaluation – Where we begin
The first step is an In-Store Evaluation. During this evaluation, we’ll go through your performance history, look at your current sales process and compensation plans, talk to your personnel, and figure out exactly where your current strengths and weaknesses are so we can offer you a comprehensive and effective Finance & Income consulting experience.
F&I Development – Creating Growth
The second step is where we work on Finance & Income development. This step includes creating a sales method and a unique Finance & Income process for your dealership, determining the roles of your sales staff within these processes, setting performance standards, and deciding on a plan for compensation.
F&I Sales Training – Coaching for Success
The final step is helping you to execute the new plans you’ve put in place, stretch your goals even further, spend time one-on-one coaching your employees with our Finance & Insurance training expertise. This includes teaching them about “playing by the rules”, and reviewing their overall performance.